Lenel Software Support Agreements Bundled with Online Video Tutorial

Pay Less for SUSP and Get Online Video Tutorials for Software Support Agreements Also Available

Los Angeles, CA
January 2, 2015

Lenel Systems International, a UTC Company, and ActivAdmin, Inc., an online educational software publisher, have joined forces with Ollivier Security Systems, a long-time Lenel valueadded reseller to reduce the amount Lenel end users pay for both their Software Upgrade and Support Plan (SUSP) and Lenel-branded video tutorials for OnGuard administrators. This new reduction results in overall decreased cost that is less than what end users paid last year for their SUSP alone.

Customers have complained for many years about annual fees for renewing software support plans for both Lenel and AMAG. In the past, end users have paid between three thousand dollars and fifty thousand dollars per year. End users frequently claim they do not see the value of paying such high fees.

The SUSP Tutorial Bundle Program reduces the amount paid by several percentage points, typically twenty to twenty-five percent. “We see it as a win-win situation,” says Dr. Joel Rakow, President of ActivAdmin. The end user reduces a major expense, improves the skills of its administrators and improves the quality of its security operations, plus and Lenel and Lenel VARs save money as well by having more skilled and knowledgeable customers, thereby reducing the burden on their engineering and technical staff. The administrator gains ready access to training in the procedures used 80% of the time by 80% of Lenel administrators.

The financial savings for end users works as follows: The typical VAR marks up the cost of the SUSP between 25% and 30% over the amount Lenel charges its VAR. ActivAdmin, through Ollivier or any other VAR that resells ActivAdmin, allocates between 8 and 11% of the SUSP to the training videos. The balance of the markup is then applied to the end user organization saving it between 17% and 19% of what it would pay if it purchased just the SUSP. “One customer saved $7,000 on their $22,000 annual SUSP and another, that bids out its SUSP each year, saved and additional $5,500 on its $110,000 SUSP and the organization is able to train more than 45 administrators,” notes Chris Appleget, Account Executive for Ollivier Corporation.

The video tutorials are available on-demand, by unlimited users, via any browser and through any Internet-enabled device, including laptops, desktops, tablets, and even smartphones. They average 10 minutes in length and are task specific, teaching essential procedures as “Add a Cardholder,” “Change Door a Schedule,” “Report Cardholder Activity,” and “Monitor Alarms,” in addition to many others. They are quite different from the knowledge-centric certification training offered in Lenel classrooms.

The ActivAdmin online video learning solution is proving to be a big winner for organizations that staff or operate Global Security Operations Centers (GSOCs). Bob Bastida of Security Industry Specialists, a supplier of security guards, states, “Staffing multiple GSOCs located around the world requires a steady flow of trained people. Using ActivAdmin provides unlimited, on-demand training when and where we need it.” Furthermore, Bob reports that he uses the tutorials to train his own personnel and is considering co-branding the tutorials with Lenel and ActivAdmin as well as having customers access the training from the SIS’s website rather than ActivAdmin’s.

The ActivAdmin online learning is hosted on the Internet as a cloud-based solution. It is available through a growing list of resellers of both Lenel and AMAG or directly from ActivAdmin in cooperation with resellers. These resellers can then deliver the training to their own customers from their own website. The reseller’s branding, including colors, logo, fonts, etc., is thus displayed to the customer when logging in and throughout the training.

Our trusted instructor, Steve the Security Geek, is a real person by the name of Steve Lewis. Dr. Rakow and Steve reunited as business colleagues during the ISC West 2013 security show in Las Vegas. Steve got his nickname as a result of the tremendous following of individuals who learned to administer security systems by listening to his careful, knowledgeable, easy-to-follow, step-by-step instructions.

Joel Rakow, Ed.D, President of ActivAdmin, notes that ActivAdmin invites larger organizations to adapt the online tutorials for their unique business processes. Dr. Rakow is the founder and chief architect of American Training International, the company that sold three million disk-based tutorials for Microsoft Word, Lotus Notes, Microsoft Windows, and other software applications. He founded the eCrimes and Risk Management Consultancy in 2002 and is the principal shareholder in Ollivier Corporation, a Lenel-authorized integrator. Dr. Rakow consults with many organizations regarding their security needs, including Molson Coors, the U.S. Secret Service, Alcoa Fastener Systems, and many more. Ollivier Corporation, located in Los Angeles, CA, is the North American Reseller for ActivAdmin.

For More Information, trial subscriptions, photos, and other resources, please contact Dr. Joel Rakow at 310 418 7322 or joelrakow@activadmininc.com.